Here are answers to some common questions:
What precautions are you taking?
After the holidays, we paused walk-in lobby service for the health and safety of all. We are tentatively planning to reopen our lobbies to walk-in visits on Monday, March 1. When in our lobbies, we ask everyone to adhere to social distancing recommendations and always use a face covering.
We encourage our customers to take advantage of our drive-ins, ATMs and digital services.
My loan is due, but I can’t make the payment. What do I do?
Please stay safe and healthy, and reach out to our team to work through any specifics for your loan. Learn more about how we can help.
What should I do with my investments?
We are closely monitoring market developments, and we continue to take a long-term view of your investment strategy and timeline. Learn more on our Investment Update page, and reach out to our investment team for personalized guidance.
Where do I call for help?
We are here to serve you. Please call our main line at (518) 793-4121 for questions about your loan, our remote banking services or other banking questions. If you are concerned about being able to pay your loan, please call (518) 793-8816 or learn more here.
I’m applying for a home loan. What will change for me?
We are adapting some logistics for the health and well-being of all involved. For mortgages and home equity loans, we are making every effort to perform exterior-only home inspections and limit interior inspections on a case-by-case basis. As we approach closing, we are limiting the number of individuals attending. When possible, we are encouraging people to pre-sign documents, or, in the case of home equity, mail notarized documents in advance of closing. For mortgage questions, please contact your mortgage originator. For home equity, please contact the bank branch managing your loan.
Is my money safe?
Yes, your money is always safe and secure. Plus, Glens Falls National Bank is a Member FDIC, which means our deposit products are backed by the full faith and credit of the United States government. The standard insurance amount is $250,000 per depositor, per insured bank for each ownership category. That means your deposit accounts are safe with us. Learn more about how our FDIC deposit insurance protects you.
Where can I learn more about COVID-19?
To learn more about COVID-19 and other precautions you can take, please visit these public health sites: